Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, accessories, manuals, and packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at openwaterindustries@gmail.com. If your return is approved, we will provide instructions for sending your item to:
Openwater Industries
10545 James Street
Zeeland, MI 49464
Items returned without first requesting a return will not be accepted. Approved returns must be shipped back within 14 days of return approval.
You can always contact us with return questions at openwaterindustries@gmail.com.
Return Shipping
For returns that are not caused by a defect, damage, or an error by Openwater Industries, the customer is responsible for return shipping costs.
For products that arrive damaged, defective, or incorrect, Openwater Industries will provide return instructions and, when appropriate, cover reasonable return shipping costs.
We recommend using a trackable shipping method. Openwater Industries is not responsible for returned items that are lost or damaged in transit.
Original Shipping Charges
Original shipping charges are generally nonrefundable. However, if your order arrives damaged, defective, incorrect, or there was an issue with fulfillment, we’ll work with you to make it right.
Restocking Fees
We do not charge a restocking fee for approved returns that meet the requirements of this policy.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible at openwaterindustries@gmail.com if the product is defective, damaged, or incorrect.
Please include your order number and photographs or other information showing the issue. We will evaluate the claim and work with you to provide an appropriate replacement, repair, return, or refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Custom or personalized products
- Products that have been used, installed, altered, damaged after delivery, or returned without their original components and packaging
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Sale Items
Sale-priced items are eligible for return under the same conditions as regularly priced items unless the product is clearly marked final sale before purchase.
Exchanges
The fastest way to receive a different item is to return the original item and place a separate order after the return has been approved.
Refunds
We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at openwaterindustries@gmail.com.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We may be able to cancel an order that has not yet entered processing or shipped. Once an order has shipped, it must be handled under this return policy.